1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users — in other words, where we determine the purposes and means of processing that personal data.
1.3 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website, where applicable.
2. How We Use Your Personal Data
2.1 We may process the following categories of personal data:
- Usage Data: information about your use of our website, such as your IP address, browser type, device information, geographical location, referral source, page views, length of visit, and website navigation paths.
- Account Data: when you sign up for our services or create an account, we collect your name, email address, and other contact details.
- Service Data: personal data you provide when using our services, including your name, contact details, and any other information needed to process your visa or immigration applications.
- Enquiry Data: when you submit an enquiry about our services, we process your name, contact details, and any other information related to your request.
- Notification Data: if you subscribe to our email notifications or newsletters, we process your contact information to send you relevant updates.
- Correspondence Data: any personal data provided in the course of communication with us, including via email, phone, or contact forms.
2.2 We process personal data to provide our services (including visa application processing and immigration advice), improve our website and services, communicate with you regarding enquiries and appointments, send marketing communications where you have consented, and comply with legal obligations.
2.3 We process personal data based on consent, contractual necessity, legitimate interests, and legal obligation, as applicable.
3. Providing Your Personal Data to Others
3.1 We may disclose your personal data to trusted third-party service providers (such as payment processors and email service providers) only as necessary to provide our services to you.
3.2 We may disclose personal data to our insurers, professional advisers, or in the event of a legal claim, to comply with legal obligations or to protect our legitimate interests.
3.3 Financial transactions relating to our website may be handled by our payment services providers. We will only share transaction data as needed to process payments, refunds, and resolve payment-related queries.
3.4 We may also disclose personal data to comply with a legal obligation or to protect your vital interests or those of another person.
4. Retaining and Deleting Personal Data
4.1 We retain personal data for no longer than is necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.
4.2 We will delete or anonymize personal data once it is no longer necessary for the purposes outlined in this privacy policy, unless we are required by law to keep it.
5. Amendments to This Privacy Policy
5.1 We may update this policy from time to time. Any changes will be posted on this page with a new effective date.
5.2 You should check this page periodically to ensure that you are happy with any changes to this policy.
6. Your Rights – Access to Your Data
6.1 You have the right to request a copy of the personal information we hold about you. We may charge a small fee to cover administrative costs for such requests.
6.2 You have the right to request corrections to any inaccurate personal data we hold about you. In certain circumstances, you may also request the deletion of your personal data.
6.3 You can instruct us at any time to stop processing your personal data for marketing purposes. You may either unsubscribe through our communication channels or contact us directly.
7. Your Rights Under Data Protection Law – Summary
7.1 Under data protection laws, you have rights of access, rectification, erasure, restriction of processing, objection to processing, data portability, and withdrawal of consent where consent is the legal basis for processing.
7.2 If you believe our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority.
8. About Cookies
8.1 Cookies are small text files placed on your device to enhance your browsing experience. Cookies help us analyse website traffic, remember user preferences, and improve the functionality of our website.
8.2 We may use persistent cookies (stored for a set period) and session cookies (temporary cookies that expire when the browser session ends).
8.3 You can manage your cookie preferences through your browser settings. However, blocking or deleting cookies may impact the usability of some features on our website.
9. Our Details
9.1 This website is owned and operated by FirstTierVisas.co.uk.
9.2 For any privacy-related enquiries or concerns, please contact us at info@firsttiervisas.co.uk.
9.3 You can also contact us:
- by telephone on 01922 907847; or
- by post at First Tier Visas UK, The Enterprise Hub, 34 Green Lane, Walsall, WS2 8HB.